Service News

Major Outage on 1-Dec-2012 [RESOLVED]

At approximately 16:15 this afternoon, a power outage in the datacentre caused a large number of our servers to be taken offline.

Engineers in the datacentre began investigating and checking the power feeds before the servers were powered up again.

Servers were powered up at about 18:15, and we began checking the servers for any problems.

Unfortunately, the checks on the database took a while to complete, and the database servers were brought back online at around 19:50.

The mailstores and mail services were brought online at about 20:10, some minor access issues were resolved shortly after.

Web services were then brought back online at about 20:20.

At present (21:45), everything appears to be running normally again.

Any incoming email during the outage should have been queued on the senders servers and is likely to be delivered in the next few hours.

We apologise for the inconvenience this outage has caused, and would like to thank you for your patience whilst we brought the servers and services back online.




Originally Written: 01-Dec-2012 21:49, Last Updated: 06-Nov-2014 12:29

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