How can we help you?
- Why are some of my emails delayed?
- My email forwarding is not working.
- I don't think I am receiving any emails.
- I can't send/receive emails from my mail client/phone.
- Emails people send to me are bouncing back to them!
What does this mean?
About Our Accounts
- What does 'Manual Verification' mean, and how long do I have to wait?
- How much do your packages cost?
- How do I upgrade my account?
- How do I renew my existing subscription?
- How do I renew a FREE subscription?
- How do I close my account?
- I can't remember my password!
- How do I import my emails and contacts from my student account?
- How do I import my emails and contacts from another email account?
- I would like to use an email program, such as Outlook or a mobile device to send/receive my email.
- This email claims to be from you... is it?
Email Account How-Tos
- How do I change my email address or username?
- How do I Blacklist/Whitelist an email?
- How do I automatically forward my emails to another account?
- How do I set up an Out of Office automated response?
- How do I see how much of my email quota I am using, and where?
- How do I set up/manage my aliases?
- How do I use multiple identities?
- How do I set up email filters?
- How do I use message highlighting?
- How do I get/use a webhosting package?
- How can I archive my emails for safekeeping or transfer?