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07th Sep @ 10:40
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Online Support : How to Upload Files for your Website Hosting Account View video View video


This article will show you how to upload files to your website hosting account via our FTP web client.

You can find the client here.

The directory tree root should be /www. The folder called ‘www’ is important, as it is the public folder – the folder that your web address points to. All files that you upload must go in there including the index.html file in order for it to be visible on the page.

To start, click on one of the small grey buttons labeled UPLOAD.

Then click CHOOSE next to the blank box to pick the file you want to upload.







You can add more than one file at a time if you wish. Just click the box labelled ADD OTHER underneath the blank box, and another one will appear for you.

When you're happy, just click the green tick at the top, and it should upload you file/s.

When that’s completed, you can just click the blue arrow next to the green tick to go back to the main page.

You should then be able to see the file/s you uploaded in the list.


News
3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.
31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.
31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.