UCLMail - Online Support

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Detailed Overview

Online Support

Having trouble on the site?

Your browser may be rejecting cookies, this article helps you to resolve the problem

Reset Your Password

Allows you to reset a lost password

Email Subscription Prices

The current pricelist for your email account, ranging from the free webmail only account through to the larger storage accounts for frequent use.

Webmail

Allowing you to check your email from anywhere.

Setting up your Mail Client

POP/IMAP & SMTP configuration within your mail client software
including Outlook, AppleMail or your Mobile phone!

Migration of your Contact and Email Data

Migration of your address book from UCL's email system to UCLMail

Viruses and Worms

Article designed to give you an understanding of internet based viruses and worms.

Payments

An overview of our payment system and philosophy.

Deleting Cookies

Sometimes cookies can become corrupted and cause webmail errors such as "You must be logged in to view this page".

Multiple Addresses / Identities

Configuring your account to use multiple addresses.

News

2 new in last 7 days

14/08/2008
Service fully restored
Service is back to full operation. The faulty storage system has been repaired and reinserted into the cluster. We will be monitoring the system closely for stability for a period.

Thank you for your patience while the maintenance was being undertaken.

14/08/2008
Service intermittent 01:00am to 04:00am
Due to ongoing maintenance the service may be intermittent between 01:00am and 04:00am this morning.

13/08/2008
Service Restored
05:20 - Service restored. We have taken the faulty storage system out of the cluster to get the system back online. We will reintroduce the system once it has been repaired. Client and webmail access should now be restored.