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Online Support : How to add a Nickname to your Account 

This article will explain how to add a nickname (also known as an alias), to your email for life account.

A nickname is another email address that belongs to your account. When an email is sent to your nickname, it is delivered to your main email address.

Your account might come with a number of free nicknames. You can also always pu r chase additional ones if you so desire, from our secure payment portal: http://www.uclmail.net/payment. These additional nicknames can be useful for when names change after marriage or if you wish to have a disposable address for less trusted contacts.

To add or edit any nicknames, just open webmail and go to MY ACCOUNT > NICKNAMES. All you have to do is type in the nickname you want.

Nicknames are like giving your house a name. For example, let us say your address is 9 Colne Road, but you have put up a sign calling it The Orchard. Your address is still 9 Colne Road, and your post will still be delivered there, but it is also known as The Orchard.

You can update your nickname as much as you want, but when you update it, it will delete the old nickname. If email is then sent to the old nickname, it will be bounced back to the sender. The new nickname will work straight away.

You can also send emails from your nickname. For more information about this, and setting up multiple identities, click here.



 News
3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.
31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.
31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.