One-off Email Data Migration (Method: IMAP Connection)

Our simple migration tool within webmail is the easiest way to pull down your email. It is available under Options > "Import External Email" once you have logged into webmail. On the right hand side you will see the IMAP Import section. Enter in the login details of the account you wish to migrate and press Begin.

Manual Email Data Migration (Method: Client Drag and Drop)

This way to move data from your previous account involves setting up both accounts within an email program such as Outlook or Thunderbird. Once you have access to both accounts, you can simply drag and drop emails from your old account to your new one.
Note that you should make sure that your UCL account is set up using the IMAP protocol. There is a help article available to assist in setting up your mail client.

Continuous Email Data Migration (Method: Pull Data from Server vis POP on login)

This method fetches email directly from the UCL mail server

To do this, first login to the UCLMail account webmail interface by using the form here on the site and click on OPTIONS > Import External Email.

Enter the below information as requested;
Server : pop2-server.ucl.ac.uk
Alias: Import
Username: Your UCL Email Username
Password: Your UCL Email Password
Store in folder: INBOX (or change to another)

If you get any sort of "secure connection" error you may need to:
Change the port to 995
Prepend the server name with "tls://" (without quotes)


Press Add server.

At the top of the screen you will see a "Fetch" menu option. Click on it and run the fetch system. This will download all of your UCL emails your account.

Please be patient as this process may take a while depending on the number of emails you have there.
If you have more than 500 emails in your UCL Email Inbox you may find the following steps useful;
Keep 500 emails in your UCL Email Inbox and move the remainder out to a new folder.
Run the fetch system from your UCLMail account. This will transfer the first 500 emails.
Move another 500 emails into your UCL Email Inbox and repeat the fetch process until you have moved all of your emails to your UCLMail account.

Address Book Migration (CSV export-import)

Migrating your address book from another email system is very easy. Simply log in to that email account and select the option to export your address book. Save it in a place you will remember (eg on your desktop) and give it a name such as addressbook.csv. Most decent clients will allow yout o export to CSV.

An optional but recommended step would be to open the file first in Excel. Excel can read CSV files and this will allow you to quickly correct any mistakes in the export. Each address book entry should be on its own line. Make sure to save the file as a CSV (Comma or Tab Delimited File) before you upload it. Do NOT save as an Excel spreadsheet.

Log into your UCLMail account and click on ADDRESSES. Near the bottom you will see "Import CSV file". Click on browse and select your saved exported addressbook. Click on "Import CSV File".

On the next window you will have to define which column"s are to be used as nicknames, email addresses etc. It should be fairly obvious. Entries corresponding to GROUPS are not yet supported. You can place a tick next to rows you wish to exclude from the import.

Click FINISH at the top and you are done.