To help you solve common issues quickly we have a number of help guides available. Please click on the list below to select from our most frequently asked questions:
Please choose a support topic from the drop down
I have forgotten my password, how can I reset it?
I am unable to access / send emails from my phone, tablet or other third party email client (e.g. Outlook)
Emails are not being received or are being delayed
I am having trouble forwarding emails
I want to send emails from an alias
You can reset your password by clicking here and following the on-screen instructions.
To read our help guide for the question you have selected please click here.
If your particular query is not listed above, you may still find advice amongst our help guides found here.
If you are still unable to resolve your issue or have any other questions please complete the Contact Us form below, describing your issue in detail and a member of our Helpdesk Team will get back in touch.
We have a fully staffed email helpdesk ready to assist.
Open a uclmail.net account via the UCL Alumni Online Community.