Director's Report: DEBRIEF PART 2: Technical Details
and the Future

(Updated: Friday 5th March 5:00PM)

UCL Home ›› Alumni Home ›› UCLMail.net ›› UCLMail - Current Pricelist


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System Status
11th Mar @ 20:10
  • Incoming Mail
  • Web Access
  • Client Access
  • Hosting Service
  
Current Pricelist
This is our current pricelist which is updated yearly to ensure it stays competitive and full of the features you require.
Email Accounts
We have various account types depending on how you use your account.
All accounts have webmail access which includes anti-spam, forwarding, auto-response and filtering facilities.
Having IMAP/POP3 access means that you can check your email from any compatible mail client (such as Outlook, Thunderbird or MacMail) or mobile device of your choice.

All support is included and conducted via email with all members receiving the same exceptional quality of response.
Support requests for packages Gold and above will benefit from priority response times.

You may upgrade your account at any time, simply by visiting our secure upgrade gateway.
Package Name
Email
Quota
IMAP/POP3
Access
Support
Level
Yearly
Price
Free Webmail
Webmail Only
10Mb
Standard
Free
Webmail PLUS
1Gb Webmail
1000Mb
Premium
£4.99
Graduate
Enhanced
250Mb
Premium
£4.99
Professional
Enhanced
2000Mb
Premium
£14.99
Gold
Priority Support
3000Mb
Priority
£19.99
Platinum
Power User
4000Mb
Priority
£24.99
Diamond
Power User
5000Mb
Priority
£29.99
Mail Vault
Power User
10000Mb
Concierge
£44.99




Bolt-on: Email Alias
An alias is another address that receives email into the same Inbox as your primary email address.
Handy if you get married and your old surname is part of your current email address or just fancy a different address without the hassle of needing to check more than one email account.
Each alias also increases your total email account quota.
Additional
Quota
Yearly
Price
Per Alias
100Mb
£3
Bolt-on: Simple Webhosting
You can optionally add on simple webhosting supporting plain html pages with standard image formats. No server side scripting (eg PHP) or database support.
You will be given FTP access to upload and publish pages such as your online CV, personal webpages and photo galleries.
Hosting Package
Webspace
Monthly
Bandwidth
Yearly
Price
Coming Soon
 News
3 new in last 7 days

11/03/2010
Overnight Storage [Resolved]
One of the storage servers still hadn't mounted after last nights power breaker failure despite appearing that it had. As a result those of you with email on this server have been unable to access your email from 20:36 last night until 08:15 this morning.


We sincerely apologise for this further outage, this is the 4th week in a row we've suffered some sort of hardware failure that has affected the service and we're seriously considering all available options. Up until now this simply included new machines built with dual power supplies and feeds but discussions are now including moving to a new datacenter provider as years of trust have been wiped out with the constant stream of failures that have been outside of our control.
11/03/2010
Brief Outage [Resolved]
20:36 - 20:42
Brief outage caused by 8 servers all appearing to loose power at the same time despite being on battery/generator backups in case of failure. Currently investigating with datacenter the exact cause.


20:55
One of the storage servers isn't responding, some of you will be unable to login at the current time as a result. Should have it online in a few minutes.


20:56
Storage remounted, service fully online. Still determining original cause of the outage.

22:57
Datacenter has confirmed that a faulty power breaker tripped and had to be replaced with an on-site spare. Power was down for under 5 minutes but it took a few further minutes for the servers to boot back up. As you know we have been investigating A/B power feeds to prevent any single power fault from taking down the service.
04/03/2010
Datacenter Power Failure [Resolved]
19:37 - Power circuit failed in the datacenter, knocking out 3 servers. Service was slow as two of the servers were webservers, leaving web access restricted in speed. Client access and inbound email are both unaffected as no mail servers were on the failed circuit.


20:07 - All affected servers back online, web access stabilising across the webservers. Service may be a little slow for the next 10-15 minutes as users online are redistributed over available webservers.