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Online Support : Multiple Addresses / Identities 

It is possible to configure your UCLMail account to send from other email addresses that you own. This allows you to manage your various email accounts within UCLMail:

Webmail Accounts

Outgoing Mail
Set up multiple identities by clicking on:
OPTIONS > PERSONAL INFORMATION > EDIT ADVANCED IDENTITIES
Fill in the ADD NEW IDENTITY form. For example

Full Name: Bob Smith
E-Mail Address: bob@workaddress.com
Reply To: bob@workaddress.com

Click on the Save/Update button.

Now when you compose an email, you will have the option to send FROM this address. When replying to an email TO this particular address, the system will intelligently ensure that you respond using the appropriate address.

Incoming Mail
The above is especially useful if you route email from the other account to this account. You then avoid the hassle of having to check multiple accounts for multiple addresses. There are two ways to do this:

Forwarding - Set up forwarding from bob@workaddress.com to your UCLMail account.

POP FETCH - If your other account permits POP access you can set up Webmail to automatically download emails from the other account to UCLMail. Look under OPTIONS > POP3 FETCH MAIL. You will need to check your provider for the requisite server login information etc.

HOTMAIL - A fetch option for Hotmail is being developed!

If you set up the above, you will be able to manage all mail from multiple addresses within your UCLMail account.

Desktop Email Clients

Outlook
Outlook doesn"t seem to support multiple identities but you can simulate as much by creating a "dummy account" (eg a POP3 one that never checks mail). Set up everything the same, including the username/password and SMTP server but change the "email address" field to the one you want. When sending, you should be able to select the address to use to send from. This field is sometimes hidden. To show it, compose an email, click on VIEW and click "From Field".

Thunderbird
Click on TOOLS > ACCOUNT SETTINGS. Within the account settings, you should see a button called "Manage Identities" which will allow you to add other email addresses you use to send from. This allows per-identity signatures as well.

Mac Mail
Until recently we thought it impossible to configure multiple identities within Mac(Apple)Mail. However this article shows a clever hack to enable this feature. In short it says In your account configuration, enter a comma-separated list of addresses in the "Email Address" field..



News
3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.

31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.

31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.