UCLMail - Online Support

3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.

31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.

31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.

Login to UCLMail Username Email Address Password Remember Login Secure Login Password? UCLMail.net Register FAQ's Help About UCLMail Contact UCLMail 15,963 Registered Member Comments System Status 07th Sep @ 10:20 Incoming Mail Web Access Client Access Hosting Service		Online Support : Payments UCLMail allows members to pay using their credit or debit cards online or via a traditional posted cheque. Whatever method you choose (including cheques) you should always go to our online payment page for the latest instructions. The secure online payment system is found at: http://www.uclmail.net/payment, which will redirect you to our secure encrypted portal. In advance of any payment due, you will be emailed with a friendly reminder of what you will be due to pay. We send out several reminders, starting from 4 weeks before the due date. We also send out late-payment alerts after the due date. If no payment is received 2 weeks after it was due, the account will be suspended. We do NOT delete the account data for a period of some weeks just in case you choose to reactivate. There is never any obligation to pay outstanding bills. We do not believe in chasing our members for payment and will never send any threatening message asking for such. If you don"t pay it simply indicates that you no longer want the account and it will be closed in due course. Our reminders are not to pressure you into paying, but to just make sure that you do receive plenty of warning in advance of the due date so that you have enough time to arrange payment. Many of our members travel abroad and they appreciate the early warning and reminders. If you have any questions about payments just contact our support department and we will be happy to help.	News 3 new in last 7 days 02/09/2010 Attachment issues and delayed emails [09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour. There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved. 31/08/2010 Service Down [Resolved] [16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible. [19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience. 31/08/2010 Website Slowdown [Resolved] 10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds. 10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes. 10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10. 11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes. 11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.
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