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07th Sep @ 10:15
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Frequently Asked Questions

Can I increase my storage space?
We offer a few special upgrade packages, details of which are available on our price list. If you have an existing subscription and wish to upgrade your account we will pro-rate your upgrade to synchronise with your next subscription due date. Upgrades can be purchased within our payment portal. All prices quoted are PER YEAR.
Can I access my emails via the web?
Yes. All members who have a full account can check their emails from anywhere in the world. We provide an excellent webmail facility that is geared towards ease of use and worldwide compatibility. The webmail interface also has a multitude of options which more advanced users can configure to suit their needs.
Can I access my emails via an email client such as Outlook?
Yes. Members with a full account can use any email client to read their emails. Even certain mobile phones! We support both POP and IMAP and also offer an SMTP server which you can connect to to send out your emails. For mail program configuration details please see the relevant article in our Help section.
Do you offer Website Hosting?
UCLMail does offer simple personal web hosting. This allows you to publish a website using the online storage that we give you. This is for personal, non-commercial use. The webspace allows files in HTML and Graphic formats. Script and Database support is not included. FTP access is provided to upload your files.

If your username is yourname@domain.com the website address would be http://www.domain.com/users/yourname (with a shortcut: http://www.domain.com/~yourname)

If you own your own domain you would be welcome to point your domain to this page. Contact your domain registrar for instructions on how to do this (ask them about "Domain Forwarding").

You can add webhosting to your account by visiting the upgrade page and selecting the webhosting bolt on. Full access instructions are emailed to you once payment has been made.
How do I add an alias to my account?
You may wish to have more than one working address. For example one with your full name and a shorter one with only your initials. Rather than having the bother of opening and running two separate accounts we offer an alias upgrade.

This is like having two accounts but combines them into your primary existing account. Email to either address arrives in your normal inbox, for a minimal £3/year.

To add an alias please go to our upgrades page.

Once it is set up emails to that alias will work within a few minutes. You can also set up your webmail account to use the alias for outbound emails via Webmail > OPTIONS > Personal Information.


News
3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.
31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.
31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.