UCL Home ›› Alumni Home ›› UCLMail.net ›› UCLMail - Frequently Asked Questions


15,963 Registered
Member Comments


System Status
07th Sep @ 10:15
  • Incoming Mail
  • Web Access
  • Client Access
  • Hosting Service
  

Frequently Asked Questions

What types of account are available?
We offer two different types of account, 'Free' and 'Enhanced'.
What is a 'Free' account?
The FREE account gives you an email address and access to a limited 10MB webmail account. You have full access to all other online services and can also set up advanced forwarding to any other email address you have. Note that POP/IMAP access is not provided with Free accounts. This account is provided Free for Life.
What is an 'Enhanced' account?
An 'Enhanced' account allows you to both send and receive emails at your UCLMail address with full access to the UCLMail account via our webmail interface or via POP/IMAP (Outlook, Thunderbird, Eudora etc). The account comes with a standard 100MB of storage and the ability to quickly migrate your valuable data from your ucl.ac.uk account. Larger, multi-gigabyte accounts are also available as upgrades.


News
3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.
31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.
31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.