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System Status
31st Jul @ 09:30
  • Incoming Mail
  • Web Access
  • Client Access
  • Hosting Service
  
These contacts are for email service issues only.
Support / Queries
 - help@uclmail.net
Marketing Department
 - marketing@uclmail.net
 
Mail Address
 - UCLMail
Aluminati Network Group Ltd.
4 Minton Enterprise Park
Oaks Drive
Newmarket
Suffolk
CB8 7YY
United Kingdom
 
Fax Number
 - 08456 38 21 28

Remember to include any relevant identification / contact details to enable us to deal with your correspondence as efficiently as possible.

Contact Form

Use this form to contact us directly if you are unable to email us using the addresses provided above.
Please provide a valid email address where we can reply to. Unless you are having problems with your account this will usually be your UCLMail address.

Your UCLMail Email:
 
Contact Email address:
(We will reply, if necessary, to this address)
 
For the attention of:
 
Subject:
 
Message:
 

I don't have access to another email address!

Email support is provided via email, however you can use the free mailinator.com service to quickly gain a temporary email.

  • Go to mailinator.com and enter something unique in the 'Check your inbox!' field and click 'Go'.
  • We recommend using a combination of your name and date, eg 'joebloggs_1stJan2000'
  • Enter whatever you choose as your contact address on Mailinator in the form below
  • After you submit the form be sure to check your Mailinator address every couple of hours for our response.



 News
2 new in last 7 days

30/07/2010
New Email Packages
As previous announced on our accouncements page we have some new package types launching shortly. These changes will be launching now on Tuesday 3rd August, not on the 1st August as originally advertised.

As before, anyone subscribed to a package from 1st May 2010 will be entitled to a free upgrade on request to their nearest equivalent package.
27/07/2010
Service Interruption [Resolved]
[15:15] The mail servers are in the process of being rebooted to solve the current service issue (15:00 onwards)
We should have the service restored shortly.
[15:30] Interruption still ongoing, mail clients are able to connect/retrieve email however webmail is offline.
[16:00] One of the storage servers has been found to be unresponsive.
[16:10] If you visited the site between 16:10 and 16:50 you would have reached a holding page. We purposely took the websites offline to reduce the load on the mail servers whilst the problematic storage server was fixed.
[16:50] Service fully online.
19/07/2010
Intermittent Weekend Service Issues [Resolved]
01:30 - Dear Members - we've had the odd report of page timeouts or other server errors over this weekend. We've identified a possible problem system account causing these problems and have fixed it. If you are still experiencing these issues please contact the helpdesk (help@aluminati.net) and if possible include the server information which appears below your folder list.