Director's Report: DEBRIEF PART 2: Technical Details
and the Future

(Updated: Friday 5th March 5:00PM)

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System Status
11th Mar @ 01:45
  • Incoming Mail
  • Web Access
  • Client Access
  • Hosting Service
  

Welcome to UCLMail

The UCLmail email service is designed specifically for graduates of University College London. It provides all leavers with a FREE and prestigious email address and offers a full email account in which to host it

The address is of the form your.name@uclmail.net

UCLmail is brought to you by UCL Alumni Relations and is the natural choice of email for leavers looking to stay in touch with friends and apply for jobs.
Obtaining an Account
To obtain an uclmail.net account, register first with Alumni Web Community. Once you have logged in you can click on the link provided to automatically set up your uclmail.net address. Your login details will be sent to the preferred email address specified in Alumni Web Community.

To receive your personal alumni code to access the Alumni Web Community site, please email: alumni@ucl.ac.uk
2010 graduates: You will be sent your personal code to register for the Alumni Web Community in the autumn.
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    		News
    2 new in last 7 days

    10/03/2010
    Brief Outage [Resolved]
    20:36 - 20:42
    Brief outage caused by 8 servers all appearing to loose power at the same time despite being on battery/generator backups in case of failure. Currently investigating with datacenter the exact cause.



    20:55
    One of the storage servers isn't responding, some of you will be unable to login at the current time as a result. Should have it online in a few minutes.



    20:56
    Storage remounted, service fully online. Still determining original cause of the outage.

    22:57
    Datacenter has confirmed that a faulty power breaker tripped and had to be replaced with an on-site spare. Power was down for under 5 minutes but it took a few further minutes for the servers to boot back up. As you know we have been investigating A/B power feeds to prevent any single power fault from taking down the service. 
    04/03/2010
    Datacenter Power Failure [Resolved]
    19:37 - Power circuit failed in the datacenter, knocking out 3 servers. Service was slow as two of the servers were webservers, leaving web access restricted in speed. Client access and inbound email are both unaffected as no mail servers were on the failed circuit.


    20:07 - All affected servers back online, web access stabilising across the webservers. Service may be a little slow for the next 10-15 minutes as users online are redistributed over available webservers.
    03/03/2010
    Temporary access issues
    There was a temporary problem with access this morning between 9.45am and 10.15am due to a database server issue.


    This has now been resolved.


    10:25am - Updated, issue has been found and fixed.  If you have any problems, try resending your email.